Your privacy matters to us. This page explains what information we collect, how we use it, and how we protect it.
Who we are
We are The Vago, a small family business based in Atlanta, Georgia. Our website address is https://www.thevago.com. You can reach us at contact@thevago.com or by phone at 1-470-424-4079.
What information we collect
When you place an order or create an account on our website, we collect the following information:
- Your name and email address
- Billing and shipping address
- Phone number (if provided)
- Payment information — processed securely through our payment provider; we never store your card details
- Order history and preferences
If you contact us directly via email or our contact form, we also collect the contents of your message.
How we use your information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions or support requests
- Improve our website and product offerings
- Send occasional marketing emails — only if you have opted in
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use them to:
- Keep items in your shopping cart between visits
- Remember your login session if you have an account
- Understand how visitors use our site (via Google Analytics)
- Measure the performance of our Pinterest and Facebook ads
You can disable cookies in your browser settings at any time. Note that some parts of the website may not function correctly if cookies are disabled.
Third-party services
We use a small number of trusted third-party services to operate our store:
- WooCommerce — powers our online store
- Google Analytics — helps us understand website traffic
- Pinterest & Facebook Pixel — measures ad performance
- USPS / UPS / DHL — fulfills and delivers orders
Each of these services has its own privacy policy governing how they handle data.
How we protect your data
Our website uses HTTPS encryption to protect data transmitted between your browser and our server. We do not store payment card information — all transactions are handled by our secure payment processor.
Access to your personal data is limited to authorized members of our team who need it to fulfill your order or respond to your inquiry.
How long we keep your data
We retain your order information for as long as necessary to fulfill legal and accounting obligations. If you create an account, your data is stored until you request deletion. You may request to have your data removed at any time by contacting us.
Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing emails at any time
To exercise any of these rights, email us at contact@thevago.com and we will respond within 5 business days.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
Contact
If you have any questions about this Privacy Policy, please reach out:
Email: contact@thevago.com
Phone: 1-470-424-4079
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